Refund Policy

Refunds for Bunshu Plus

Last updated 5 October 2026

Studying in Bunshu is free, so you can try the whole core of the app before you pay for anything. If you buy Bunshu Plus and change your mind, here's how refunds work. How you ask depends on where you bought it.

Bought on the web

Plus bought on the web is sold by Paddle, our Merchant of Record. You can have a full refund within 14 days of a purchase or a renewal.

• Ask at paddle.net: find your order with the email address you used, and request a refund there.
• Or email us at bunshu@ninkigenstudio.com with that email address, and we'll refund it through Paddle.
• The money goes back to how you paid, usually within 3 to 5 working days to a card.

Bought on Android, through Google Play

Email us at bunshu@ninkigenstudio.com within 14 days of a purchase or a renewal, with your order number or the email address on your Google account, and we'll refund it through Google Play. You can also ask Google directly, under Google Play's own refund policy.

Bought on iPhone or iPad, through the App Store

Apple handles every refund for App Store purchases; we can't refund them ourselves. Request one at reportaproblem.apple.com: sign in, choose "Request a refund" and pick Bunshu Plus. Apple decides, usually within a couple of days.

Once per account

The 14-day refund is available once per account. We look at any further request case by case, and answer it either way.

Cancelling

Cancelling stops the next renewal. Plus runs to the end of the period you paid for, then your account returns to Free. A refund ends Plus straight away. Either way, nothing you made is deleted: every deck, card and clip stays, and you can export everything, free, at any time.

Your rights

This policy adds to any rights you have under the law where you live; it doesn't take them away.

Questions: bunshu@ninkigenstudio.com. Bunshu is made by Ninki Gen Studio (UEN 53527055X), Singapore.